Shipping and Handling:

• We ship to the United States only, usually within 1 to 3 business days if the item is in stock. Items will ship USPS Ground Advantage unless you upgrade to USPS Priority when you place your order.

• Most packages are sent with tracking and are sent with $100 of included insurance. If you would like to purchase additional insurance, please contact me before purchasing so I can adjust the shipping costs.

Conditions of return:

• Buyers are responsible for the cost of non-reimbursable return shipping. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order:

• Please get in touch with me anytime. The link can be found in my store.

Caring for your Handmade Wool Hat:

• Wool garments do not need to be washed often.  Agitation or scrubbing of wool, as well as different wash and rinse water temperatures, can cause shrinkage and/or felting.  

• HAND WASH ONLY to avoid shrinkage or felting.  Use cool water to soak; do not scrub.  Use the same temperature of cool water to rinse; do not wring.  Roll the garment in a towel to squeeze out excess moisture.  Then block, or in the case of a hat, shape on a bowl or plate to dry. 

Are all items in a certain style identical?

• No, there will always be small variations in anything handmade. Yarn dye lots can vary, so images are simply a best-case representation of the finished product.